QuickBooks, the accounting software, has made its presence felt worldwide. However, long-time users of the application are also well familiar with the different kinds of errors it throws unexpectedly. QuickBooks Error 15311 is one such error that commonly occurs. It’s a runtime error that users generally encounter while installing this program. It can also happen when they are shutting down or starting the windows. In this article, you’ll find various ways to resolve this error message.
Fixes for QuickBooks Error 15311
The error can undoubtedly feel quite annoying for QB users. Fortunately, you can carry out various troubleshooting processes to resolve it independently.
Install a digital signature certificate
Downloading and installing a digital signature certificate can help you get rid of payroll error 15311 in QB. Press the Windows key and follow these points.
-
Type QBW32.exe on the search box.
-
After you spot it, right-tap it and choose ‘Properties.’
-
Next, click on the tab ‘Digital Signature.’ See that you have checked ‘Intuit inc.’ in the list.
-
Next, click ‘Details.’
-
In the window of ‘Digital Signature Details’, select ‘View Certificate.’
-
You’ll find the certificate window. Select ‘Install Certificate.’
-
Keep tapping ‘Next’ till you notice the ‘Finish’ tab.
-
Tap’ Finish.’
-
Now reboot your system.
Verify the settings of the Internet Explorer
To fix QuickBooks error code 15311, it’s also essential to make sure that you have set Internet Explorer as the default browser. Go through these steps to ensure it.
-
Check that the system’s date and time are correct. Now, double-tap the ‘Time display’ option.
-
Now, correct the date and time if required.
-
Select the ‘Time zone,’ and choose the ‘Correct time zone.’
-
Now, verify the ‘Cipher strength.’
-
Navigate to the official Intuit website and hit the Alt key to view the menu bar.
-
Tap ‘File’ and choose ‘Properties.’
-
See the number under connection, followed by ‘Phrase bit encryption.’
-
Update settings via the tools and go to the ‘Internet Options.’
-
Choose ‘Tools’ followed by ‘Internet Options.’
-
Now, select ‘Temporary Files’ and press the Delete key to delete them.
-
Go to the ‘Connections’ tab, and select ‘LAN Settings.’
-
Select the checkbox beside ‘Automatically detect settings.’
-
Go down to the ‘Advanced’ tab and mark ‘SSL 2.0 and SSL3.0.’
-
Verify the publisher’s certificate and clear the box beside it.
-
Ensure that TLS 2.0 is unchecked.
Uninstall QB-related entry
It is another effective fix for this payroll error. Follow these steps to uninstall QB Desktop-related entries.
-
Take the cursor over to the left part of the screen till you notice the image of ‘Start’ menu.
-
Next, tap the right-hand tab of your mouse to launch the ‘Start context menu.’
-
Next, select ‘Programs and Features.’
-
Now search for ‘Errors 15311.’
-
Now hit ‘QuickBooks related entry.’
-
Next, tap ‘Uninstall/Change’ on the top menu.
-
Follow on-screen instructions to finish the uninstallation of the related program.
Final Words
All these techniques are effective in troubleshooting QuickBooks error 15311. You can implement them without facing any difficulties. However, if the problem persists, it’s best to connect with professional QuickBooks support services. The expert technicians will fix this error so you’ll be able to start on the software as before.
+
